FAQ

FAQ

Here is a list of FAQs (Frequently Asked Questions). If you still can not find an answer, please contact us and we will resolve it as soon as possible.

We ship orders upon receiving payment notifications into our account. This varies from bank to bank. Zapper payments are instant and there are no extra costs involved. We aim to have orders in your hands within a day or two from payment.

We are currently geared for EFT payments as well as Zapper for online payments. We also accept cash or Zapper when collecting directly from us.

We deliver nation-wide via FastWay couriers. We charge a flat fee of R55 to all major city centres and outlying and rural areas will incur an added cost, irrespective of the free shipping option. We currently offer free shipping to all major city centres on orders over R300.

You can choose between courier or collection at check-out. Collections is available to anybody in the Cape Town area, Mondays to Fridays per arrangement of times.

In the unfortunate case of a damaged order, please contact us straight away. Please keep all packaging materials, including bubble wrap and courier bags. We will get it sorted asap. The best is to check the order with the courier before they leave.

Should an order be incomplete – hey, we try, but we are only human – let us know and we will sincerely apologise, rectify and even throw in some goodies for the inconvenience.

Ah! The million dollar question! IF you can get that figured out, you will make a killing. 🙂 There is no product or supplement that will target only your beard hair to grow thicker or faster. We can give you some pointers to help you get the best start possible.

Absolutely not. We focus on quality over quantity. All ingredients are 100% natural, Vegan friendly and locally sourced in South Africa. It is all handmade to ensure the quality remains consistent.

We would love to hear from you! Visit our contact page, send us an email en we will be in contact.

We do selective sponsorship - if it fits in with our brand and brand vision. Send us an email. Let's see what happens.

Very seldom. The reason for this is part of our vision: the best quality product, for the best possible price.